For home users
$20/ 15 minutes
1-hour minimum · $80 minimum labour charge
Standard rate during evening and weekend support.
Local IT support · Paremoremo & Albany
Technology sorted.
Evenings freed.
Friendly IT help for your home or business, after the working day. Local rates, straightforward support, and no after-hours surcharge.
Find a time for supportWeeknights, roughly 6:30–10pm · Weekends by request
✓
A little help. A lot less hassle.
Nearby. After hours. Here to help.
Home & business supportNo evening surchargeFree travel within 10km
01 / What’s playing up?
Pick your tech trouble.
Let’s untangle it.
You don’t need to know the technical name. Pick what sounds familiar and explore how I can help.
A little help with
Computers & software
Slow, stuck, crashing, or starting from scratch? Let’s get things moving again.
Choose how we meetHome: $80/hr · Business: $120/hr
1-hour minimum · No after-hours surcharge
- New Windows computer setup
- Slow computer troubleshooting
- Operating system updates
- Operating system reinstall
- Software installation and removal
- App crashes and errors
- Browser problems and pop-ups
Just browsing? See everything I can help with
Computers & software
- New Windows computer setup
- Slow computer troubleshooting
- Operating system updates
- Operating system reinstall
- Software installation and removal
- App crashes and errors
- Browser problems and pop-ups
Email & business tools
- Email setup on computers and phones
- Outlook sending, receiving and sync issues
- Microsoft 365 users and licences
- Business email domains and DNS
- Microsoft Teams meetings and calls
- OneDrive and SharePoint sync and sharing
Security & backups
- Malware and unwanted software removal
- Antivirus and firewall setup
- Account recovery and password resets
- Multi-factor authentication
- Password manager setup
- LastPass business consultation and setup, with supporting materials and custom standard operating procedures (SOPs) available
- File and email transfers
- Backup setup and restore testing
- Deleted files from backups or version history
Hardware help
- Hardware and startup fault diagnosis
- RAM upgrades
- SSD and hard-drive replacement
- Drive cloning
- Laptop battery replacement
- Laptop keyboard replacement
- Desktop power supply replacement
- Graphics card installation
- Desktop PC assembly
- Cleaning and overheating problems
- USB ports, hubs and peripherals
Connections & printers
- Router installation and configuration
- Wi-Fi coverage troubleshooting
- Mesh Wi-Fi installation
- Internet connection diagnosis
- Ethernet cables and network switches
- Printer and scanner installation
- Printer queues and connection problems
Devices & everyday guidance
- Monitors, docks and multiple screens
- Webcams, microphones and headsets
- Phone and tablet setup and data transfer
- Smart TVs and streaming devices
- Everyday email and file coaching
- Word and Excel basics
02 / Simple, local rates
A fair rate.
Even after hours.
Neighbourhood pricing for home and business users. All prices in NZD. Not GST-registered — no GST charged.
For business users
$30/ 15 minutes
1-hour minimum · $120 minimum labour charge
Standard rate during evening and weekend support.
Travel, kept simple
Based in Paremoremo, Albany. No travel fee within 10km. Travel is $1.50 per kilometre only for the distance beyond 20km on the total return trip. For example, a 30km return trip costs $15 in travel.
No after-hours surcharge
Evening support is the normal service. The same standard rates apply outside business hours.
Pay after the work
You’ll receive an invoice after the work is done. Payment by cash or bank payment, due within 14 days of receiving your invoice. Hardware must be paid in full before delivery. For larger or more expensive items, payment is required before Likewise purchases them, or you can purchase the item directly yourself.
Meet Jack / The person behind Likewise
A family man.
A patient pair of hands.
I’m Jack, a family man with over 15 years of IT support and consultation experience. I’m community focused and love helping people feel more comfortable with technology.
Let’s work through itHelp for all sorts of people.
I’ve helped senior citizens, retirement villages, small home-based businesses and Airbnb hosts, engineering teams, traffic management businesses, car dealerships, and more.
At your pace, with plenty of patience.
I love teaching, whether technology makes you nervous or you’ve tried everything and just need another perspective. If you’re starting a new project, I’m happy to help you work through it too.
We can take things one step at a time, with room for questions along the way.
Local tech / A second life
Your old tech.
Someone else’s new start.
Moving offices, upgrading at home, or clearing out equipment you no longer need? Your usable monitors, laptops and PCs could help someone in our community.
Offer some hardwareA new Likewise community venture
Keep useful technology in use.
I’m starting a hardware redistribution initiative for homes and workplaces. Suitable equipment can be donated to local schools, or repaired and sold for a small amount to help cover costs and give people a more affordable alternative to buying new.
Partnerships with local small schools are currently being discussed. No school partnerships are confirmed yet.
Usable, unlocked hardware.
Monitors, laptops and desktop PCs in usable condition. Devices must not be account locked. Please remove personal or business account locks and any organisation management restrictions before handing them over.
Tell me the make, model, quantity, condition, any faults and which cables or chargers are included. We’ll discuss suitability before arranging a handover.
Tested and prepared.
All items are tested before redistribution. Hard drives are professionally formatted and operating systems reset as applicable. Suitable repairs are carried out before equipment is passed on.
Concerned about data? Before handover, we can discuss how data will be cleaned or whether you can remove and retain an old hard drive, where applicable. Back up any files you want to keep first.
Know somewhere I could help?
This is a new venture. If you know a local small school, have a useful connection, or have ideas about how Likewise can support the community, I’d love to hear from you.
Suggest a connection03 / Around your day
Local help.
Convenient hours.
Based in Paremoremo, Albany, with support for nearby homes and businesses outside standard business hours.
Monday–FridayApprox. 6:30pm–10pm
WeekendsBy request
From a local business
“Whenever I run into IT issues, Likewise is always my first call. The support is reliable, responsive and straightforward, with problems sorted quickly and without the hassle. Knowing I have someone I trust to keep my systems running makes a real difference to my business. I’ve never been let down and wouldn’t hesitate to recommend Likewise to anyone looking for dependable IT support.”
04 / Let’s sort it
Make time for
less tech trouble.
Pick the kind of support that suits you. Both options open Microsoft Bookings in a new tab.
Evening appointments · Weekend support by request
Got a question?
Let’s talk tech.
Tell me what’s going on, ask for a quick chat, offer usable hardware, or suggest a community connection.
Prefer email? hello@likewise.co.nz
I generally provide support on weekday evenings, with weekends by request. A chat request is an enquiry, not a confirmed appointment.